Shipping Policy

Last updated: 14/09/2026

At Zelvion, we are committed to processing and shipping your orders safely and efficiently. Below, you will find all the information regarding our order processing, shipping, and delivery timeframes.

1. Order Processing

All orders are processed within up to 3 business days from payment confirmation.

Orders placed during weekends or public holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Shipping and Delivery Times

We ship worldwide, unless otherwise stated at the time of purchase.

The estimated shipping time is up to 9 business days after the order has been processed and shipped.

Therefore, the estimated total delivery time is:

3 business days for processing + up to 9 business days for shipping = up to 12 business days in total.

These timeframes are estimates and may vary due to external factors, such as carrier delays, customs inspections, public holidays, weather conditions, or circumstances beyond our control.

The delivery timeframe applicable to your order will be displayed during the checkout process, where applicable.

3. Shipping Costs

Shipping costs will be calculated and displayed during the checkout process, before the order is completed.

Any free shipping promotion will be subject to the conditions specified in the store.

4. Order Tracking

When your order is shipped, we will send you a shipping confirmation email containing the tracking number, if provided by the shipping service used.

Please note that tracking information may take some time to update after the order has been shipped.

5. International Shipping, Customs, and Taxes

We provide international shipping. Depending on the destination country, your order may be subject to import taxes, duties, customs fees, or other applicable charges.

When such charges are not included in the price or shipping cost displayed at checkout, they may be collected by the customs authorities or the carrier from the recipient.

The customer is responsible for any additional charges that are legally payable by them, unless applicable law provides otherwise or we expressly indicate that such charges are included.

International delivery times may also be affected by customs procedures in the destination country.

6. Delivery Delays

Although we make every effort to meet the estimated delivery times, we cannot guarantee an exact delivery date when transportation services or external circumstances are involved.

If we become aware of a significant delay affecting your order, we will inform you using the contact details provided during the purchase.

Nothing in this policy limits any statutory rights you may have as a consumer under applicable law.

7. Undelivered Orders or Delivery Issues

If your order does not arrive within the estimated timeframe, or is marked as delivered but you have not received it, please contact us so that we can investigate the situation with the carrier.

To help us investigate, please include:

• Order number.
• Name used for the purchase.
• Delivery address.
• Description of the issue.

If you receive a damaged package, we recommend contacting us as soon as possible and, where possible, attaching photographs of the packaging and the product.

We will handle delivery issues in accordance with applicable law and our Returns and Refunds Policy.

8. Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing your order.

We cannot guarantee that an address change will be possible once the order has been processed or shipped.

9. Contact

If you have any questions about your order or our Shipping Policy, you can contact us at:

Store name: Zelvion
Email: zelvion.co@gmail.com
Business address: 8 Chailey Road, Brighton, BN1 9JF, United Kingdom

We will be happy to assist you.